United Frequently Asked Questions

Answers to the questions server owners usually need before inviting United or enabling automatic protection.

Is United free?

Yes. United's moderation, protection, ticket, logging, role, welcome, verification, documentation, and server-owner dashboard tools are offered without a paid feature tier. The project is independently developed and community supported.

Why does the invite request Administrator?

United combines features that can require Manage Channels, Manage Roles, View Audit Log, Manage Messages, Moderate Members, Kick Members, Ban Members, and other permissions. Administrator provides a simpler complete setup, but Discord role hierarchy still applies. Owners can review Permission Health and reduce permissions according to the features they use. Removing a needed permission will make the related action fail safely and log the reason.

Can a server owner see every server in the dashboard?

No. The server-owner dashboard uses Discord authorization and returns servers the signed-in account owns or has been explicitly granted dashboard access to manage. The bot-owner dashboard is a separate private interface. Dashboard delegates can also be limited to selected servers and sections.

What information does United store?

United stores server configuration and operational records needed for enabled features, including Discord IDs for servers, channels, roles, and users. Moderation records, ticket metadata, ticket transcripts, dashboard action history, sticky-role records, timeouts, and security events may be stored when those systems are used. Read the Privacy Notice for the public summary.

Does United read every message?

United receives message content where Discord permissions and intents allow it so enabled message features can work. The ordered message pipeline checks systems such as Scam Trap, Anti-Spam, Link Limit, link filtering, sticky messages, leveling, and command handling. Direct messages that are not recognized bot commands can be forwarded privately to the configured bot owner. When the owner explicitly enables a private staff inbox, the same support message is also posted in that channel so authorized staff can respond; it is not forwarded to staff members' DMs. Blocked DM users are not forwarded.

Will Anti-Nuke punish administrators?

Other administrators can be monitored and punished when they cross the configured threshold unless they are whitelisted. The Discord server owner and United's permanent owner are exempt. Whitelisted members and trusted protection roles bypass applicable automatic protection checks, so those lists should remain narrow.

Why was an Anti-Nuke actor shown as Unknown?

United attributes server changes through Discord audit logs. The actor can remain unknown when View Audit Log is missing, Discord has not delivered the entry yet, or no entry matches with enough confidence. United should not punish a guessed actor. Staff should compare the event time with Discord's native audit log.

Why did moderation fail even though United has Administrator?

Discord role hierarchy can block a bot regardless of Administrator. United's highest role must be above the target member's highest role and above roles it needs to remove, restore, mute, jail, or modify. The server owner cannot be moderated by a bot.

Will Repair create duplicate channels or ticket panels?

Repair is designed to check the saved Discord ID and search for valid existing resources before creating a replacement. Renaming a channel does not change its ID. For ticket wording or option changes, use Refresh Panel. Run Repair only when Ticket Health or Dashboard Warnings confirms the saved panel or resource is genuinely missing.

Why can an unselected staff role see a ticket?

Check Discord category permissions. A role explicitly allowed to View Channel on the ticket category may see its children even when that role was not selected for the ticket type. United applies type-specific overwrites, but it cannot make an inherited Administrator permission disappear.

Are ticket transcripts saved before deletion?

United attempts to generate and deliver a transcript before closing or permanently deleting the ticket channel. If the transcript cannot be saved, destructive ticket actions should stop and explain the failure. Configure a dedicated transcript destination with ,ticketlogs #channel or use Bot Logs.

Do ticket controls survive a restart?

Yes. United registers persistent ticket panel and open-ticket views, then restores controls for channels recorded as open tickets. Public panel channels and transcript channels are not open tickets and should never receive open-ticket controls during recovery.

What is the difference between ticket timeout commands?

,tickettimeout 24h configures inactive auto-close. ,tickettimeout @member 10m temporarily blocks that member from sending in the current ticket. ,tblock @member 1h temporarily blocks new ticket creation. These are separate controls.

Can one server use separate log channels?

Yes. Bot Logs remains the default. Owners can set optional overrides for bans and kicks, timeouts, jail, voice activity, Anti-Nuke, Anti-Spam, Anti-Raid, Link Limit, Scam Trap, ticket transcripts, and other supported event groups. Removing an override sends that event back to Bot Logs.

Does United create automatic backups of Discord messages and files?

United's server structure snapshots and configuration backups are not a complete Discord archive. Message and attachment preservation has API, storage, privacy, and retention implications. Ticket transcripts preserve configured ticket conversations, while ordinary server messages and files should not be assumed to have a full restorable backup.

How do I suggest a feature?

Run ,suggest or ,suggestion to open a private Discord form. Server owners can also use Send Suggestion in their dashboard. The submission is saved to the private bot-owner inbox and delivered to Reno by Discord DM.

Where can I get help?

Read the documentation, search the command reference, or use the contact page to join the official support server. Include the exact action and Bot Logs result when reporting a bug.