UNITEDContact United
Email [email protected] or use the official United support server for setup help, bug reports, account questions, privacy requests, and responsible security reports.
Choose the right contact path
| Reason | Best path | Include |
|---|---|---|
| Setup question | Support email or official support server | Feature, server permission state, and what you already tried |
| Bug report | Support email or official support server | Command or dashboard tab, expected result, actual result, time, and error ID |
| Bot suggestion | ,suggest, ,suggestion, or server-owner dashboard | What should change and why it helps server owners |
| Privacy or removal request | [email protected] or official support server | Your Discord ID, server ID, and the specific data or record involved |
| Security report | [email protected] or private developer contact through the support server | Impact and reproduction details; do not post secrets publicly |
| Moderation appeal | Discord DM to theonlyrenoez | Your Discord ID, affected server, action, and concise reason for review |
Write a report that can be reproduced
State what you did in order. Include the exact command or dashboard area, the type of channel or role selected, what United replied, and what appeared in Bot Logs. When the console provides an error ID, include that ID instead of pasting secrets or the complete environment file.
Never send bot tokens, dashboard passwords, OAuth client secrets, authenticator codes, backup codes, payment details, or private member information in a public support channel. A legitimate United support request will not require your Discord bot token.
Before reporting a missing action
- Confirm United is online and visible in the server.
- Open Permission Health and check the permission required for the action.
- Verify United's role is above the target member or role.
- Check whether the actor, channel, or role is ignored or whitelisted.
- Read the relevant Bot Logs entry for Discord's error or United's decision.
Response expectations
United is maintained by one independent developer, so response times vary. Active security failures, data requests, and service-wide problems receive priority over cosmetic requests. Submitting the same report repeatedly through several channels can slow investigation; one complete report is more useful.